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Help & FAQS
Where do you ship from? We ship all of our products from Clark, NJ.
When will my order ship? Orders placed Monday-Saturday before 12am EST have a process time of 1-3 days max handling time to prepare your order. Fulfillment takes place Monday through Friday. Weekend orders ship that Monday. You'll receive tracking information via email once your order ships.
What shipping options do you offer? Standard shipping (5-7 business days), expedited shipping (2-3 business days), and overnight shipping available. Free standard shipping on orders over $150
Do you ship internationally? Currently shipping to US and Canada only. International shipping coming soon.
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Afterpay and Affirm. To modify or cancel your order, contact us within 1 hour of placing your order. Orders in production cannot be changed.
Returns & Exchanges You must notify us within 7 days of receiving your order if there is an issue. Our return policy offers a 30-day return window for unused items in their original packaging. Custom or personalized items are final sale. To return an item, email customerservice@asterpaperco.com for return authorization and payment for prepaid shipping label for $12.75 which covers the cost of mailing and restocking . Refunds are processed within 5-7 business days after receiving returned items. For exchanges, we process them as returns with new orders. No direct exchanges are available. Refunds: If you received a damaged item, email photos of the damaged items to customerservice@asterpaperco.com within 48 hours of delivery. We'll send a replacement or full refund. If you want to return an item that has not been personalized you must notifiy us within 7 days of receiving the order. Return the item within the 30-day purchase window. We will refund your original payment method once we receive the return.
Are your products sustainably made? Paper products use FSC-certified paper. Apparel made from organic cotton and recycled materials when possible. Packaging is recyclable or compostable.
Do you offer custom design services? Custom invitations, stationery sets, and corporate gifts available. Minimum order quantities apply. Contact hello@asterpaperco.com for pricing.
When will sold out items be restocked? Restock notifications available on product pages. Popular items typically restocked within 4-6 weeks.
How do I create an account? Click "Account" in top navigation. Account creation optional but recommended for order tracking and faster checkout.
I forgot my password. How do I reset it? Click "Forgot Password" on login page. Reset link sent to registered email address.
The website isn't working properly. What should I do? Clear browser cache, disable ad blockers, or try different browser. Contact customerservice@asterpaperco.com if issues persist.
How can I contact customer service?
Email: customerservice@asterpaperco.com Response time: A few hours Monday-Friday 9am to 5pm EST
Phone support: 646-552-2714
Do you have a physical store? Online only currently. Follow @aster.paperco on instagram for pop-up shop announcements.