Shipments:
We ship all of our products from Clark, NJ.
We use USPS or UPS for the best rates.

Shipping Rates:
Are determined by the origin address (central, NJ) to the destination.

Shipping Times:
Orders placed Monday-Saturday before 12am EST have a process time of 1-3 days max handling time to prepare your order. Fulfillment takes place Monday through Friday. Weekend orders ship that Monday. You'll receive tracking information via email once your order ships.

Shipping Options:
Standard shipping (2-10 business days), expedited shipping (2-3 business days), and overnight shipping are available.

International Shipping:
Currently shipping to US only.

Returns, Exchanges & Refunds

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 7 days of receiving your order. You must pay for a flat rate of $8.95 to make a return and generate the return label.

You can return your product for store credit, a different product, or a refund to the original payment method. Please note the following exceptions to our return and exchange policy:

Below are some examples of common exceptions.

• Custom personalized products cannot be returned.
• Discounted items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original packaging
• Returned items must have no visible signs of wear or use
  

To initiate a return or exchange, please complete the following steps:

Your steps should be laid out clearly, linking to relevant pages, such as your online portal.

• Login to our online return portal using your email address and order ID
• Choose the products you wish to return or exchange from your order
• Print your prepaid shipping label that you will receive by email
• Send all items back to us using the label provided

Additional Information:

To contact us with any questions or concerns regarding a return, refund, or exchange. Contact us at customerservice@asterpaperco.com. We will respond to your inquiry within 1-2 hours Monday through Saturday.