Shipping policy

Last updated: August 5, 2026

Where we ship

We currently ship to addresses within the United States only. We do not ship internationally at this time.

Order processing

Orders are processed Monday through Friday, excluding public holidays. Orders placed before 12:00 PM EST on a business day begin processing the same day. Orders placed after 12:00 PM EST, or on a weekend or holiday, begin processing on the next business day. Handling time is 1 to 3 business days before your order ships.

Shipping methods and rates

Shipping rates are calculated at checkout based on your delivery address and the weight of your order. All available shipping methods, their exact cost, and their estimated delivery windows are displayed before you complete payment. We ship using USPS and UPS. Delivery estimates are provided by the carrier and are not guaranteed.

Tracking

You will receive tracking information by email once your order ships. Please allow up to 24 hours for tracking to begin updating.

Lost, delayed, or damaged shipments

If your package is delayed well beyond the carrier estimate, or arrives damaged, email customerservice@asterpaperco.com with your order number and photos where applicable. We will file a claim with the carrier and replace or refund your order.

Taxes and duties

Applicable sales tax is calculated and displayed at checkout before you pay. Because we ship domestically only, there are no customs duties or import fees on your order.

Contact

Aster Paper Co.
21 Gibson Blvd, Clark, NJ 07066, United States
customerservice@asterpaperco.com